Great customer service so far!
"Great customer service so far! They answered emails quickly and I was able to speak with a real person to discuss return claim. He was very helpful!"
$25 UPS SHIPPING LABEL
$25.00
ONLY AVAILABLE IN LOWER 48 STATES NOT AVAILABLE IN ALASKA OR HAWAII. St. Croix has partnered with UPS to provide you with a discounted shipping option to send your package to us. With this option you can print a shipping label to send your rod to us. Once you have completed your transaction you will be directed to a form to verify your information, click submit, print your shipping label and write down your tracking number. Take your package and label to the nearest UPS shipping point, it's that simple. You must return the entire rod, including broken parts. Include a note with your name, address, and telephone number. THIS SHIPPING LABEL IS STRICTLY TO RETURN YOUR BROKEN ST. CROIX ROD TO THE FACTORY. IT DOES NOT COVER THE RETURN SHIPPING CHARGE TO GET YOUR ROD BACK TO YOU FROM ST. CROIX. PRINTING THE LABEL IS THE BEST OPTION DUE TO THE BAR CODE MAY NOT SCAN CORRECTLY FROM ALL MOBILE DEVICES. YOUR PHONE NUMBER IS MANDATORY AT CHECKOUT OR UPS WILL NOT CREATE A LABEL FOR YOU.
Overall rating: 2.7454545 / 5 from 55 reviews.
AI Generated Review Summary
This shipping label offers a discounted option for returning a broken St. Croix rod to the factory within the lower 48 states. Customers have mixed feedback on the service and rod quality, while some had issues with the warranty. Printing the label is recommended due to potential scanning issues from mobile devices.
Summary topics
- Warranty Coverage: 10%
- Service Quality: 10%
- Rod Quality: 50%
Review topics: ["customer service","problem","service","rod","fish","email","break"].
Review highlights
- "Hands down the best rods and best customer service around." —
- "Excellent rods and customer service" —
- "Great fly rod, cast big flies well" —
Reviews
Easy and simple. I thank
"Easy and simple. I thank you for that"
It took longer than
"It took longer than the 7 days as listed. I had to call to see what was happening. After this contact with CS the rod was shiped. By the way the rod is awesome!"
Great jigging rod the
"Great jigging rod the the transferring of the fish through the rod to the hands is fabulous second to none!"
They are great. best rods
"They are great. best rods money can buy. I now own 17 from mojo series to the great legend extreme."
Great fly rod, cast
"Great fly rod, cast big flies well"
F**k Them
"Im here stuck with a ROD now bc these MFers wont pick up the phone during bus hours or respond to my emails. Scammers, will deff report to the BBB!!"
Everything was great, John
"Everything was great, John"
I arrived quickly on
"I arrived quickly on time"
Great
"Great"