Still waiting for confirmation on
"Still waiting for confirmation on new rod being sent out. This service has been terrible!"
$25 UPS SHIPPING LABEL
$25.00
ONLY AVAILABLE IN LOWER 48 STATES NOT AVAILABLE IN ALASKA OR HAWAII. St. Croix has partnered with UPS to provide you with a discounted shipping option to send your package to us. With this option you can print a shipping label to send your rod to us. Once you have completed your transaction you will be directed to a form to verify your information, click submit, print your shipping label and write down your tracking number. Take your package and label to the nearest UPS shipping point, it's that simple. You must return the entire rod, including broken parts. Include a note with your name, address, and telephone number. THIS SHIPPING LABEL IS STRICTLY TO RETURN YOUR BROKEN ST. CROIX ROD TO THE FACTORY. IT DOES NOT COVER THE RETURN SHIPPING CHARGE TO GET YOUR ROD BACK TO YOU FROM ST. CROIX. PRINTING THE LABEL IS THE BEST OPTION DUE TO THE BAR CODE MAY NOT SCAN CORRECTLY FROM ALL MOBILE DEVICES. YOUR PHONE NUMBER IS MANDATORY AT CHECKOUT OR UPS WILL NOT CREATE A LABEL FOR YOU.
Overall rating: 2.890625 / 5 from 64 reviews.
AI Generated Review Summary
This shipping label offers a discounted option for returning a broken St. Croix rod to the factory within the lower 48 states. Customers have mixed feedback on the service and rod quality, while some had issues with the warranty. Printing the label is recommended due to potential scanning issues from mobile devices.
Summary topics
- Warranty Coverage (10%): A few customers had issues with the warranty, describing it as unacceptable and lacking in warranty protection.
- Service Quality (10%): The feedback is varied, with some praising the great service, while others complain about poor service.
- Rod Quality (50%): Customers expressed differing viewpoints regarding the rod, with some experiencing breakage and others praising its quality.
Review topics: ["customer service","problem","rod","service","fish","email","break"].
Review highlights
- "Hands down the best rods and best customer service around." —
- "Excellent rods and customer service" —
- "Great fly rod, cast big flies well" —
Reviews
The return label process caused
"The return label process caused me a lot of wasted time and frustration because it was sent to my spam folder. It took several calls to reach your customer service agent to find out that the label was sent to my spam folder. (I was beginning to think that your entire operation was shut down for summer vacation. ) In the meantime, your online instructions regarding return labels were completely misleading. They had me go to the UPS website to create the label which was a complete dead end. The whole mess could have been avoided if your customer service agents would just answer the phone."
Return label
"The pre paid label made it drop off and go easy to return my order. Thank you"
Great option!
"Great option!"
Makes it easier for St.
"Makes it easier for St. Croix providing"
I purchased the label, returned
"I purchased the label, returned the rod and received a refund elatively quick. Thank you."
Excellent thank you
"Excellent thank you"
Very easy to get on
"Very easy to get on the St. Croix site!"
Rewards Program
"I am little disappointed that when I created my account that I was not automatically enrolled in the Family Rewards program. I only noticed the signup when I made a purchase back on July 9. I made an earlier purchase on June 28 (11 days earlier) without knowledge that I had to separately sign up for the program. Customer service indicated that they could not apply this order to my rewards program even though it had been less than two weeks before I signed up. Very frustrating! Very supportive of the products and have no issue with the quality of the products, just strange that a policy exists to not retroactively apply points within a standard time frame. 11 days does not seem like a long duration between purchases. Also odd that you are not auto enrolled when you set up an account."
Great customer service so far!
"Great customer service so far! They answered emails quickly and I was able to speak with a real person to discuss return claim. He was very helpful!"