SERVICE & WARRANTY
LET'S GET YOU BACK ON THE WATER!
ST. CROIX ROD WARRANTY PROGRAMS
EXCELLERATOR PROGRAM
For rods within their original warranty periods.
Provide a picture that displays the rod model, the serial number, and the actual break.
If you broke the tip of a multi-piece rod, please see our instructions below.
$60 Warranty Processing Fee Applies.
(Fee covers shipping, handling, materials and overhead)
UPGRADE YOUR ST. CROIX ROD
GOLD STAR + UPGRADE
A great opportunity to move into a higher-level St. Croix Rod model at a reduced rate.
For rods within their warranty period, a credit based on your warrantied rod is issued.
You pay the difference between the credited amount and the desired upgrade model.
Anglers interested in upgrading should check the box on the warranty webform.
We will contact you about your upgrade.
An additional $30 upgrade fee applies.
HAVE QUESTIONS?
WE HAVE ANSWERS
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Q: How can I tell if my rod is in warranty or out of warranty?
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Q: How do I find my rod's model number?
A: Rod model numbers are found on the butt section of your rod.
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Q: How do I find my rod's serial number?
A: Serial numbers are written on the butt section of your rod. Here's a helpful chart.
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Q. What do I do with my broken rod once my claim is completed?
A: You may discard of your broken rod. Please do not ship it to St. Croix Rod.
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Q: How do I properly break my rod?
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Q: What do I do if I can't upload a picture?
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Q: I live outside of the United States or Canada. How do I submit my warranty claim?
A: Please use the Dealer Locator to find your Local Distributor.
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Q: Have a question you do not see here?
A: Email the St. Croix Guide Center: anglersupport@stcroixrods.com