SERVICE & WARRANTY
LET'S GET YOU BACK ON THE WATER!
ST. CROIX ROD WARRANTY
EXCELLERATOR PROGRAM
For rods within their original warranty periods.
On our form, please provide 3 pictures:
One displaying the rod model
One showing the rod's serial number
One showing the rod cut in half above the handle.
$60 Warranty Processing Fee Applies.
If your rod is submitted with guide, reel seat, or cork damage, your claim will not be processed.
PLEASE NOTE: UNPAID WARRANTY CLAIMS WILL NOT BE PROCESSED
(Fee covers shipping, handling, materials and overhead)
HAVE QUESTIONS?
WE HAVE ANSWERS
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Q: How can I tell if my rod is in warranty or out of warranty?
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Q: My Rod is Out of Warranty, how do I file a claim?
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A: Please fill out this form
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Q: Interested in upgrading to a higher value St. Croix Rod model?
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A: Upgrades cost $30 PLUS the difference in price between your current warranty rod and the upgraded model. Please fill out this form
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Q: How do I find my rod's model number?
A: Rod model numbers are found on the butt section of your rod.
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Q: How do I find my rod's serial number?
A: Serial numbers are written on the butt section of your rod. Here's a helpful chart.
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Q: I broke my ice fishing rod, where do I submit my warranty claim?
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A: Please fill out this form
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Q. What do I do with my broken rod once my claim is completed?
A: You may discard of your broken rod. Please do not ship it to St. Croix Rod.
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Q: How do I properly break my rod?
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Q: What do I do if I can't upload a picture?
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Q: I live outside of the United States or Canada. How do I submit my warranty claim?
A: Please use the Dealer Locator to find your Local Distributor.
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Q: Have a question you do not see here?
A: Email the St. Croix Guide Center: anglersupport@stcroixrods.com