Service & Warranty
At St. Croix, we value the trust our customers have in our products and our company. We seek to reward that trust by providing the best service and support available in the industry.
SERVICE & WARRANTY POLICIES REGISTER YOUR ROD WARRANTY REGISTRATION Click Here to register your St. Croix rod online. register rod online DISCOUNT SHIPPING PROGRAM St. Croix has made it convenient and affordable to return a damaged rod for repair using our special discounts on shipping labels. Click on this link FedEx Shipping Label (CLICK HERE) St. Croix has partnered with FedEx to offer a $15 shipping label to send your package. To take advantage of this service simply click on this link FedEx Shipping Label and purchase your Fedex shipping label in our Web Store. Once you have completed your transaction you will be directed to a form, once there you can verify your information and click submit. FedEx will email you a link to print out your shipping label, place the label on your package and drop it off at the nearest Fedex location. It's that simple. Please return your rod in a disposable shipping container. We cannot guarantee that we will return your rod in the container that you used. ROD REPAIR PARTS To get you back to fishing as soon as possible and to avoid having to package and ship your damaged multi-piece rod, we now have pre-built top sections for many of our models. These are available in our Web Store for with free shipping within the USA and Canada. Click Here to order tip sections. To order your pre-built top section, you will need to know the model number and serial number of your rod. See serial number information elsewhere on this page. Pre-built top sections are not available for rods built prior to 2001. Also available in our on-line store are replacement tip guides. REEL REPAIR & SERVICE Most St. Croix Reels carried a one (1) year warranty. Please contact our Customer Center at (800) 826-7042 or customercenter@stcroixrods.com to determine whether your reel remains under warranty and how servicing and or repair assistance might be obtained. SERVICE & WARRANTY POLICIES St. Croix Superstar Service: Superstar service SILVER STAR SERVICE PLAN The fact that you’re reading this probably means you’ve got a damaged rod. Rest assured that our goal is to get you fishing with it again as soon as possible. Now, if you’re convinced that our error led to its demise and you know the warranty has not expired, then our Silver Star Plan is your best solution. Here’s how it works. 1. Write a note explaining the problem. Send the note, a check for $20* and your entire rod to St. Croix. We suggest using our Discount Shipping Program, which is described elsewhere on this page. 2. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period. 3. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod. * The $20 s&h charge applies to shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.) GOLD STAR SERVICE PLAN Ahh..but what if you’re not registered as the original owner of the rod. Or your buddy stepped on your rod, or slammed it in a car door, or worse yet, used it to free a snag. No worries. St. Croix’s Gold Star Plan eliminates the uncertainty of a dubious warranty claim. Here’s what to do. 1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money. 2. Include a note requesting our Gold Star Service, along with a check for the Gold Star fee. HERE ARE THOSE FEES: $55 for any rod in these series: TRIUMPH (all series), PREMIER (all series), MOJO (all series), EYECON, PANFISH SERIES, TROUT SERIES, RIO SANTO, TIDEMASTER, WILD RIVER. $85 for any rod in these series: LEGEND (all series except Torzite), AVID SERIES (all series), IMPERIAL, BANK ROBBER, HIGH STICK DRIFTER. $120 for any rod in these series: LEGEND ELITE (Torzite), LEGEND SURF (Torzite). 3. Upon receipt of your rod, our Determination Team will evaluate whether to repair or replace your rod. Keep in mind we’ll choose to repair it when we can make it perform like new. 4. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.) GOLD STAR + UPGRADE PLAN Understandably, you’re feeling pretty badly about your St. Croix that is damaged beyond repair. So why not make the best of a bad situation and treat yourself to that higher-performance model you’ve been dreaming about? With our Upgrade Plan, you receive a brand new rod with a fresh new warranty. Here’s how you do it: 1. Return your damaged beyond repair rod to St. Croix. You can use our Discount Shipping Program to save money. 2. Include a check equal to the Gold Star fee (Either $55, $85 or $120 – see above.), plus the cost difference between the price of your new rod and that of your damaged one. It’s best to telephone a St. Croix Customer Guide at 800-826-7042 (select Customer Center), or e-mail at service@stcroixrods.com for assistance in determining the exact price. 3. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.) INTERPRETING THE AGE OF THE ROD FROM ST. CROIX'S SERIAL NUMBER Since 2001, every St. Croix rod has a unique serial number. This number is located on the rod blank just above the handle. According to St. Croix's Service Policy, the date contained in the serial number will be used to determine the beginning of the warranty period, unless the warranty registration information was submitted within 30 days of purchase. The first letter of the serial number stands for the year: A = 2001; B = 2002; C = 2003; D = 2004; E = 2005; F = 2006; G = 2007; and so on. The second letter of the Serial Number stands for the month: A = Jan; B = Feb; C = Mar; D = Apr; E = May; F = Jun; G = Jul: H = Aug; I = Sep; J = Oct; K = Nov; L = Dec The remaining numbers are for St. Croix's internal use. SHIPPING AND PACKAGING INSTRUCTIONS: You must return the entire rod, including broken parts. Include a note with your name, address, and telephone number. Include the appropriate payment for the service plan selected. (Refer to Silver Star, Gold Star, and Gold Star+Upgrade Plans at the top of this page.) RETURN RODS TO: Attention: Service Department St. Croix Rod 856 4th Avenue North Park Falls, Wisconsin 54552 Phone: 715-762-3226 or 1-800-826-7042 Fax: 715-762-3293 To save freight costs, understanding shipping times will increase, Canadian Customers may ship rods to the address below. Please place all paperwork inside the shipping carton because customs officials will remove paperwork on the outside of the carton. All packages must be shipped to this location. FedEx Trade Networks will not accept packages in person at this location. St. Croix Rods c/o FedEx Trade Networks 7075 Ordan Drive Mississauga, Ontario L5T 1K6 Canada FOREVER ASSURANCE 15-YEAR WARRANTY TRANSFERABLE Legend® Elite Spin/Cast Rods Legend Elite® Musky Rods Legend® Xtreme Rods Legend® Xtreme Inshore Rods Legend® Trek Rods Legend Tournament® Rods Legend® Glass Rods Avid Series® Spin/Cast Rods Avid Pearl Rods Avid X Rods Avid Series™ Inshore Rods Legend® Surf Rods Avid Series® Surf Rods Legend Elite® Fly Rods Sole Fly Rods Bank Robber™ Fly Rods High Stick Drifter Fly Rods Avid Series® Fly Rods Imperial® Fly Rods FOREVER ASSURANCE 5-YEAR WARRANTY Premier® Rods Premier® Pink Rods Premier® Musky Rods Wild River® Rods Mojo Bass Rods Mojo Cat Rods Mojo Musky Rods Eyecon® Rods Eyecon® Trolling Panfish Series Rods Trout Series Rods Bass X Rods Triumph® Rods Tidemaster® Rods Mojo Inshore Rods Mojo Salt Rods Mojo Jig Rods Mojo Surf Rods Triumph® Surf Rods Mojo Bass Fly Rods Rio Santo Fly Rods SCV, SCIV, SCIV/SCII, SCIII, SCII Rod Blanks Note: 2005 and prior years offered a 2-year warranty. FOREVER ASSURANCE 1-YEAR WARRANTY Legend® Gold Ice Rods Legend® Silver Ice Rods Avid Ice Jigging Rods Avid Glass Ice Rods Mojo Ice Rods
SERVICE & WARRANTY POLICIES REGISTER YOUR ROD WARRANTY REGISTRATION Click Here to register your St. Croix rod online. register rod online DISCOUNT SHIPPING PROGRAM St. Croix has made it convenient and affordable to return a damaged rod for repair using our special discounts on shipping labels. Click on this link FedEx Shipping Label (CLICK HERE) St. Croix has partnered with FedEx to offer a $15 shipping label to send your package. To take advantage of this service simply click on this link FedEx Shipping Label and purchase your Fedex shipping label in our Web Store. Once you have completed your transaction you will be directed to a form, once there you can verify your information and click submit. FedEx will email you a link to print out your shipping label, place the label on your package and drop it off at the nearest Fedex location. It's that simple. Please return your rod in a disposable shipping container. We cannot guarantee that we will return your rod in the container that you used. ROD REPAIR PARTS To get you back to fishing as soon as possible and to avoid having to package and ship your damaged multi-piece rod, we now have pre-built top sections for many of our models. These are available in our Web Store for with free shipping within the USA and Canada. Click Here to order tip sections. To order your pre-built top section, you will need to know the model number and serial number of your rod. See serial number information elsewhere on this page. Pre-built top sections are not available for rods built prior to 2001. Also available in our on-line store are replacement tip guides. REEL REPAIR & SERVICE Most St. Croix Reels carried a one (1) year warranty. Please contact our Customer Center at (800) 826-7042 or customercenter@stcroixrods.com to determine whether your reel remains under warranty and how servicing and or repair assistance might be obtained. SERVICE & WARRANTY POLICIES St. Croix Superstar Service: Superstar service SILVER STAR SERVICE PLAN The fact that you’re reading this probably means you’ve got a damaged rod. Rest assured that our goal is to get you fishing with it again as soon as possible. Now, if you’re convinced that our error led to its demise and you know the warranty has not expired, then our Silver Star Plan is your best solution. Here’s how it works. 1. Write a note explaining the problem. Send the note, a check for $20* and your entire rod to St. Croix. We suggest using our Discount Shipping Program, which is described elsewhere on this page. 2. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period. 3. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod. * The $20 s&h charge applies to shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.) GOLD STAR SERVICE PLAN Ahh..but what if you’re not registered as the original owner of the rod. Or your buddy stepped on your rod, or slammed it in a car door, or worse yet, used it to free a snag. No worries. St. Croix’s Gold Star Plan eliminates the uncertainty of a dubious warranty claim. Here’s what to do. 1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money. 2. Include a note requesting our Gold Star Service, along with a check for the Gold Star fee. HERE ARE THOSE FEES: $55 for any rod in these series: TRIUMPH (all series), PREMIER (all series), MOJO (all series), EYECON, PANFISH SERIES, TROUT SERIES, RIO SANTO, TIDEMASTER, WILD RIVER. $85 for any rod in these series: LEGEND (all series except Torzite), AVID SERIES (all series), IMPERIAL, BANK ROBBER, HIGH STICK DRIFTER. $120 for any rod in these series: LEGEND ELITE (Torzite), LEGEND SURF (Torzite). 3. Upon receipt of your rod, our Determination Team will evaluate whether to repair or replace your rod. Keep in mind we’ll choose to repair it when we can make it perform like new. 4. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.) GOLD STAR + UPGRADE PLAN Understandably, you’re feeling pretty badly about your St. Croix that is damaged beyond repair. So why not make the best of a bad situation and treat yourself to that higher-performance model you’ve been dreaming about? With our Upgrade Plan, you receive a brand new rod with a fresh new warranty. Here’s how you do it: 1. Return your damaged beyond repair rod to St. Croix. You can use our Discount Shipping Program to save money. 2. Include a check equal to the Gold Star fee (Either $55, $85 or $120 – see above.), plus the cost difference between the price of your new rod and that of your damaged one. It’s best to telephone a St. Croix Customer Guide at 800-826-7042 (select Customer Center), or e-mail at service@stcroixrods.com for assistance in determining the exact price. 3. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.) INTERPRETING THE AGE OF THE ROD FROM ST. CROIX'S SERIAL NUMBER Since 2001, every St. Croix rod has a unique serial number. This number is located on the rod blank just above the handle. According to St. Croix's Service Policy, the date contained in the serial number will be used to determine the beginning of the warranty period, unless the warranty registration information was submitted within 30 days of purchase. The first letter of the serial number stands for the year: A = 2001; B = 2002; C = 2003; D = 2004; E = 2005; F = 2006; G = 2007; and so on. The second letter of the Serial Number stands for the month: A = Jan; B = Feb; C = Mar; D = Apr; E = May; F = Jun; G = Jul: H = Aug; I = Sep; J = Oct; K = Nov; L = Dec The remaining numbers are for St. Croix's internal use. SHIPPING AND PACKAGING INSTRUCTIONS: You must return the entire rod, including broken parts. Include a note with your name, address, and telephone number. Include the appropriate payment for the service plan selected. (Refer to Silver Star, Gold Star, and Gold Star+Upgrade Plans at the top of this page.) RETURN RODS TO: Attention: Service Department St. Croix Rod 856 4th Avenue North Park Falls, Wisconsin 54552 Phone: 715-762-3226 or 1-800-826-7042 Fax: 715-762-3293 To save freight costs, understanding shipping times will increase, Canadian Customers may ship rods to the address below. Please place all paperwork inside the shipping carton because customs officials will remove paperwork on the outside of the carton. All packages must be shipped to this location. FedEx Trade Networks will not accept packages in person at this location. St. Croix Rods c/o FedEx Trade Networks 7075 Ordan Drive Mississauga, Ontario L5T 1K6 Canada FOREVER ASSURANCE 15-YEAR WARRANTY TRANSFERABLE Legend® Elite Spin/Cast Rods Legend Elite® Musky Rods Legend® Xtreme Rods Legend® Xtreme Inshore Rods Legend® Trek Rods Legend Tournament® Rods Legend® Glass Rods Avid Series® Spin/Cast Rods Avid Pearl Rods Avid X Rods Avid Series™ Inshore Rods Legend® Surf Rods Avid Series® Surf Rods Legend Elite® Fly Rods Sole Fly Rods Bank Robber™ Fly Rods High Stick Drifter Fly Rods Avid Series® Fly Rods Imperial® Fly Rods FOREVER ASSURANCE 5-YEAR WARRANTY Premier® Rods Premier® Pink Rods Premier® Musky Rods Wild River® Rods Mojo Bass Rods Mojo Cat Rods Mojo Musky Rods Eyecon® Rods Eyecon® Trolling Panfish Series Rods Trout Series Rods Bass X Rods Triumph® Rods Tidemaster® Rods Mojo Inshore Rods Mojo Salt Rods Mojo Jig Rods Mojo Surf Rods Triumph® Surf Rods Mojo Bass Fly Rods Rio Santo Fly Rods SCV, SCIV, SCIV/SCII, SCIII, SCII Rod Blanks Note: 2005 and prior years offered a 2-year warranty. FOREVER ASSURANCE 1-YEAR WARRANTY Legend® Gold Ice Rods Legend® Silver Ice Rods Avid Ice Jigging Rods Avid Glass Ice Rods Mojo Ice Rods
