EXCELLERATOR
PROGRAM
For rods still within their warranty periods.
FAST & EASY
Click Here - Service Form
SILVER STAR
PROGRAM
Can't send us pictures? For a $25 shipping and handling fee,* we will repair or replace your rod getting you back on the water as soon as possible.
*Customer also pays return shipping
GOLD STAR
PROGRAM
Is your rod outside of the warranty or older than 15 years?
This plan is for you.
GOLD STAR + UPGRADE
Rod damaged beyond repair? Not to worry. Our upgrade plan makes it easy to move up to a higher-performing rod with a new warranty.
Call For More Information
SERIAL NUMBERS
Where's My Serial Number?
Since 2001, every St. Croix rod has a unique serial number.
This number is located on the rod blank just above the handle.
According to St. Croix's Service Policy, the date contained in the serial number will be used to determine the beginning of the warranty period, unless the warranty registration information was submitted within 30 days of purchase.
*See Below Chart For Reading Serial Number Codes
MODEL NUMBERS
Where's My Model Number?
The model number can be located in a few different places.
If your model number is not located below the rod series logo,
the model number can also be located adjacent to the rods model logo
(See images below for reference)
Serial Number Codes and Shipping Instructions
Shipping Instructions
DISCOUNT SHIPPING PROGRAM
St. Croix has made it convenient and affordable to return a damaged rod for repair using our special discounts on shipping labels. We’ve has partnered with UPS to offer a $25 shipping label to send your package.
*Note: Please return your rod in a disposable shipping container. The container must be no longer than 108” in length. We cannot guarantee that we will return your rod in the container that you used.
ROD REPAIR PARTS
To get you back to fishing as soon as possible and avoid having to package and ship your damaged multi-piece rod, we now have pre-built top sections for many of our models. These are available in our on-line store for with free shipping within the USA and Canada.
To find the right tip section, please call 800-826-7042 and speak with one of our Customer Guides. To order your pre-built top section, you will need to know the model number and serial number of your rod. See serial number information on main Service & Warranty page. Pre-built top sections are not available for rods built prior to 2001.
RETURN RODS TO:
Attention: Service Department
St. Croix Rod
856 4th Avenue North
Park Falls, Wisconsin 54552
Phone: 715-762-3226 or 1-800-826-7042
Fax: 715-762-3293
How To Properly Break Fishing Rods
In order to comply with return protocols as requested
This video will show you how to
properly break a fishing rod in
preparation for sending it back to us
in the case of a replacement request.
PROGRAM INSTRUCTIONS
EXCELLERATOR PROGRAM
Please Provide:
- A picture containing rod model, serial number, and break must be submitted.
- If rod is within warranty, there will be a $50 surcharge for a replacement.
- If rod is outside of warranty, the charges will be based off of the tier chart (SEE HERE).
For Tip Sections:
- Please include necessary pictures as explained in first bullet.
- If rod is within warranty, it will cost $25 for shipping if shipping alone.
- If rod is out of warranty, the charges will be based off of the tier chart .
- Return shipping is included.
If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod.
SILVER STAR PROGRAM
Please Provide
If you are unable to send a picture of the rod then:
Please send us the rod or section of rod
- If sending in a section of the rod, please include rod model, serial number, and personalization if applicable.
- For all rods within warranty and less than 15 years old regardless
of the how it broke.
- $25 shipping label may be purchased on our website to send rod in.
- Customer pays return shipping.
GOLD STAR PROGRAM
*For rods outside of warranty or older than 15 years old
Please Provide
- Pictures (email to St. Croix)
If you are not able to take pictures, send the rod
or section of the rod in.
- If sending in a section of the rod, please include rod model, serial number and personalization if applicable
- Charges are based on the tier chart (See chart below).
- Return shipping is included.
Join Our Newsletter For The Latest Announcement
EXCELLERATOR
PROGRAM
For rods still within their warranty periods.
FAST & EASY
Click Here - Service Form
SILVER STAR
PROGRAM
Can't send us pictures? For a $25 shipping and handling fee,* we will repair or replace your rod getting you back on the water as soon as possible.
*Customer also pays return shipping
GOLD STAR
PROGRAM
Is your rod outside of the warranty or older than 15 years?
This plan is for you.
GOLD STAR + UPGRADE
Rod damaged beyond repair? Not to worry. Our upgrade plan makes it easy to move up to a higher-performing rod with a new warranty.
Call For More Information
SERIAL NUMBERS
Where's My Serial Number?
Since 2001, every St. Croix rod has a unique serial number.
This number is located on the rod blank just above the handle.
According to St. Croix's Service Policy, the date contained in the serial number will be used to determine the beginning of the warranty period, unless the warranty registration information was submitted within 30 days of purchase.
*See Below Chart For Reading Serial Number Codes
MODEL NUMBERS
Where's My Model Number?
The model number can be located in a few different places.
If your model number is not located below the rod series logo,
the model number can also be located adjacent to the rods model logo
(See images below for reference)
Serial Number Codes and Shipping Instructions
Shipping Instructions
DISCOUNT SHIPPING PROGRAM
St. Croix has made it convenient and affordable to return a damaged rod for repair using our special discounts on shipping labels. We’ve has partnered with UPS to offer a $25 shipping label to send your package.
*Note: Please return your rod in a disposable shipping container. The container must be no longer than 108” in length. We cannot guarantee that we will return your rod in the container that you used.
ROD REPAIR PARTS
To get you back to fishing as soon as possible and avoid having to package and ship your damaged multi-piece rod, we now have pre-built top sections for many of our models. These are available in our on-line store for with free shipping within the USA and Canada.
To find the right tip section, please call 800-826-7042 and speak with one of our Customer Guides. To order your pre-built top section, you will need to know the model number and serial number of your rod. See serial number information on main Service & Warranty page. Pre-built top sections are not available for rods built prior to 2001.
RETURN RODS TO:
Attention: Service Department
St. Croix Rod
856 4th Avenue North
Park Falls, Wisconsin 54552
Phone: 715-762-3226 or 1-800-826-7042
Fax: 715-762-3293
How To Properly Break Fishing Rods
In order to comply with return protocols as requested
This video will show you how to
properly break a fishing rod in
preparation for sending it back to us
in the case of a replacement request.
PROGRAM INSTRUCTIONS
EXCELLERATOR PROGRAM
Please Provide:
- A picture containing rod model, serial number, and break must be submitted.
- If rod is within warranty, there will be a $50 surcharge for a replacement.
- If rod is outside of warranty, the charges will be based off of the tier chart (SEE HERE).
For Tip Sections:
- Please include necessary pictures as explained in first bullet.
- If rod is within warranty, it will cost $25 for shipping if shipping alone.
- If rod is out of warranty, the charges will be based off of the tier chart .
- Return shipping is included.
If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod.
SILVER STAR PROGRAM
Please Provide
If you are unable to send a picture of the rod then:
Please send us the rod or section of rod
- If sending in a section of the rod, please include rod model, serial number, and personalization if applicable.
- For all rods within warranty and less than 15 years old regardless
of the how it broke.
- $25 shipping label may be purchased on our website to send rod in.
- Customer pays return shipping.
GOLD STAR PROGRAM
*For rods outside of warranty or older than 15 years old
Please Provide
- Pictures (email to St. Croix)
If you are not able to take pictures, send the rod
or section of the rod in.
- If sending in a section of the rod, please include rod model, serial number and personalization if applicable
- Charges are based on the tier chart (See chart below).
- Return shipping is included.
Join Our Newsletter For The Latest Announcement
