WARRANTY OVERVIEW

Our number one goal is to give anglers the upper hand, including when service is needed. Broken St. Croix rods can be covered under any St. Croix Warranty policy. Regardless of the type of damage, all rods will be replaced under the Warranty. Anglers submitting a Warranty Claim may specify a different model within the same rod series. Unresolved claims are deleted after 90 days. Limit of one (1) rod per Warranty Claim, additional rods require a new Warranty Claim.

Click here to determine if your rod is In Warranty or Out of Warranty:

In Warranty Rods Click Here

Out of Warranty Click Here

USA AND CANADIAN ANGLERS

Submit your warranty claim 1) via our online warranty submission form, or 2) via mail.

Online Warranty Claim

Anglers must complete the online warranty form .

IN-WARRANTY RODS – All in-warranty rods are subject to a $60 processing fee.

OUT-OF-WARRANTY RODS – Pay applicable warranty fee per the Gold Star Tier Chart (additional shipping fees may apply).

INTERNATIONAL ANGLERS (OUTSIDE THE USA AND CANADA)

International anglers must submit their warranty claim 1) via email, or 2) via a participating international dealer or distributor.

Email Your Warranty Claim To: internationalservice@stcroixrods.com (Must include photos of broken rod)

IN-WARRANTY RODS – All in-warranty rods are subject to a 60USD warranty fee. Actual International Shipping Fees Apply.

OUT-OF-WARRANTY RODS – Pay applicable warranty fee per the Gold Star Tier Chart.

Actual International Shipping Fees Apply.

HOW TO FIND YOUR ROD'S SERIAL NUMBER

Since 2001, every St. Croix rod has a unique serial number located on the rod blank just above the handle.

The date contained in the serial number determines the beginning of the warranty period, unless the warranty registration information was submitted within 30 days of purchase.

HOW TO FIND YOUR ROD'S MODEL NUMBER

The model number can be located in a few different places.

If your model number is not located below the rod series logo,

the model number can also be located adjacent to the rods model logo

(See images below for reference)

St. Croix Rod Warranty Tier Chart

SERIAL NUMBER CODES AND TIP SECTIONS

Rod Repair Parts

To get you back to fishing as soon as possible and avoid having to package and ship your damaged multi-piece rod, we now have pre-built tip sections for many of our models.

To find the right tip section, please call 800-826-7042 and speak with one of our Customer Guides. To order your pre-built tip section, you will need to know the model number and serial number of your rod. Please refer to the Serial Number Chart. Pre-built tip sections are not available for rods built prior to 2001.

For Tip Sections:

Please include necessary pictures.
If rod is within warranty, a $25 fee applies.
If rod is out of warranty, the charges will be based off of the Gold Star tier chart
Return shipping is included.

*If you broke a section of a multi-piece rod.

DO NOT break the other sections of the rod.

BREAK ONLY THE TIP SECTION.

If your rod was damaged due to faulty workmanship, St. Croix Rod will cover the cost of the repair or replacement during the warranty period. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, we’ll advise you of the additional cost to replace your rod.