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Service & Warranty Policies Service & Warranty Policies Rods

WARRANTY REGISTRATION

Click Here to register your St. Croix rod online.

register rod online

 


DISCOUNT SHIPPING PROGRAM

St. Croix has made it convenient and affordable to return a damaged rod for repair using our special discounts on shipping labels.

FedEx Shipping Label (CLICK HERE)

St. Croix has partnered with FedEx to offer a $15 shipping label to send your package. To take advantage of this service simply click on this link Warranty Service Shipping Label and purchase your Fedex shipping label in our store. Once you have completed your transaction you will be directed to a form, once there you can verify your information and click submit. FedEx will email you a link to print out your shipping label, place the label on your package and drop it off at the nearest Fedex location. It's that simple. Please return your rod in a disposable shipping container. We cannot guarantee that we will return your rod in the container that you used.


ROD REPAIR PARTS

To get you back to fishing as soon as possible and to avoid having to package and ship your damaged multi-piece rod, we now have pre-built top sections for many of our models. These are available in our on-line store for with free shipping within the USA and Canada.

Click Here to order tip sections.

To order your pre-built top section, you will need to know the model number and serial number of your rod. See serial number information elsewhere on this page. Pre-built top sections are not available for rods built prior to 2000. Also available in our on-line store are replacement tip guides.


REEL REPAIR FORM & SERVICE PLANS

Download the St. Croix Reel Service Plans HERE.


ST. CROIX SPINNING AND CASTING REEL REPAIR:

The Sportsman's Repair Shop
Attn: Chuck Brod
1007 Pasha Ave.
Mosinee, WI 54455
Phone: (715) 693-6634

email: reeldoc@mtc.net

www.sportsmansrepair.com


Service & Warranty Policies

St. Croix Superstar Service:

Superstar service

SILVER STAR SERVICE PLAN

The fact that you’re reading this probably means you’ve got a damaged rod. Rest assured that our goal is to get you fishing with it again as soon as possible. Now, if you’re convinced that our error led to its demise and you know the warranty has not expired, then our Silver Star Plan is your best solution. Here’s how it works.

1. Write a note explaining the problem. Send the note, a check for $20* and your entire rod to St. Croix. We suggest using our Discount Shipping Program, which is described elsewhere on this page.

2. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period.

3. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod.

* The $20 s&h charge applies to shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)


GOLD STAR SERVICE PLAN

Ahh..but what if you’re not registered as the original owner of the rod. Or your buddy stepped on your rod, or slammed it in a car door, or worse yet, used it to free a snag. No worries. St. Croix’s Gold Star Plan eliminates the uncertainty of a dubious warranty claim. Here’s what to do.

1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money.

2. Include a note requesting our Gold Star Service, along with a check for the Gold Star fee. Here are those fees:

$50 for any rod in these series: TRIUMPH, PREMIER (all series), MOJO (all series), EYECON, PANFISH, RAGE, RIO SANTO, TIDEMASTER, WILD RIVER

$75 for any rod in these series: AVID (all series), LEGEND (all series), IMPERIAL, BANK ROBBER, HIGH STICK DRIFTER

3. Upon receipt of your rod, our Service Technician will determine whether to repair or replace your rod. Keep in mind we’ll choose to repair it when we can make it perform like new.

4. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)


GOLD STAR + UPGRADE PLAN

Understandably, you’re feeling pretty badly about your damaged 'Croix. So why not make the best of a bad situation and treat yourself to that higher-performance model you’ve been dreaming about? With our Upgrade Plan, you receive a brand new rod with a fresh new warranty. Here’s how you do it:

1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money.

2. Include a check equal to the Gold Star fee (Either $50 or $75 – see above.), plus the cost difference between the price of your new rod and that of your damaged one. It’s best to telephone a St. Croix Customer Service Representative at 800-826-7042 (select Service Center), or e-mail at service@stcroixrods.com for assistance in determining the exact price.

3. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)


Interpreting the Age of the Rod from St. Croix's Serial Number

Since 2001, every St. Croix rod has a unique serial number. This number is located on the rod blank just above the handle. According to St. Croix's Service Policy, the date contained in the serial number will be used to determine the beginning of the warranty period, unless the warranty registration information was submitted within 30 days of purchase.

The first letter of the serial number stands for the year:
A = 2001; B = 2002; C = 2003; D = 2004; E = 2005; F = 2006; G = 2007; and so on.

The second letter of the Serial Number stands for the month:
A = Jan; B = Feb; C = Mar; D = Apr; E = May; F = Jun; 
G = Jul: H = Aug; I = Sep; J = Oct; K = Nov; L = Dec

The remaining numbers are for St. Croix's internal use.


SHIPPING AND PACKAGING INSTRUCTIONS:

You must return the entire rod, including broken parts. Include a note with your name, address, and telephone number. Include the appropriate payment for the service plan selected. (Refer to Silver Star, Gold Star, and Gold Star+Upgrade Plans at the top of this page.) Disposable shipping containers are preferred by us.

RETURN RODS TO:
Attention: Service Department
St. Croix Rod
856 4th Avenue North
Park Falls, Wisconsin 54552
Phone: 715-762-3226 or 1-800-826-7042
Fax: 715-762-3293

To save freight costs, Canadian Customers may ship rods to the address below.
Please place all paperwork inside the shipping carton because customs officials will remove paperwork on the outside of the carton.

St. Croix Rods
c/o FedEx Trade Networks
7075 Ordan Drive
Mississauga, Ontario L5T 1K6 Canada

FOREVER ASSURANCE
LIFETIME WARRANTY
  • LegendXtreme Rods
  • Legend Elite® Rods
  • Legend Tournament® Rods
  • Legend Inshore Rods
  • Legend Surf
  • Legend Salt
  • Legend Elite Fly
  • Bank Robber Fly
  • High Stick Drifter Fly
  • Avid Series® Rods
  • Avid Series Fly Rods
  • Avid Pearl Rods
  • Avid Series® Inshore Rods
  • Avid Series® Surf Rods
  • Imperial Rods
  • Legend® Fly Reels
  • SCV, SCIV, SCIII Rod Blanks
FOREVER ASSURANCE
15-YEAR WARRANTY
  • LegendXtreme Inshore Rods
  • Legend® X Fly Rods
FOREVER ASSURANCE
5-YEAR WARRANTY
  • Triumph® Rods
  • Eyecon Rods
  • Mojo Bass Rods
  • Mojo Surf Rods
  • Mojo Inshore Rods
  • Premier® Rods
  • Rage Rods
  • Panfish Series Rods
  • Trout Series Rods
  • Wild River® Rods
  • Tidemaster® Rods
  • St. Croix® Rio Santo Rods
  • SCII, SCIIW, SCI, E-Glass Rod Blanks
  • Note: 2005 and prior years offered a 2-year warranty.
FOREVER ASSURANCE
1-YEAR WARRANTY
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